FAQ

  • How can I return my order from londonfog.com?

    Visit our Shipping & Returns page for details on shipping and processing time, and our return policy.

  • Can I return a London Fog product that I bought at another retailer?

    Merchandise purchased in a retail store must be returned to the original place of purchase to ensure that a proper credit may be received. We can only accept returns from items purchased at this online store.

  • To check the status of your order and find order information, please login.

    To check the status of your order, go to the Order Status page. Your Order ID can be found on your order confirmation email. You will need your Order ID, name, and email address that was used on the purchase. Once you log-in , you can view order details, see your order status, and track your order. Automatic emails with tracking information are sent via email, once an order has shipped.

  • How do I cancel an order?

    Orders cannot be canceled once they are placed.  If needed, your order can be returned for a full refund within 30 days per return guidelines in original, unopened packaging.

  • Where can I find the size chart?

    Our size chart can be found on the product page.

  • Do you provide repair service on your coats?

    No, we do not provide repairs.

  • Do you provide replacement buttons, trench coat belts, and liners?

    We do not carry replacement buttons, belts, or liners.

  • Where can I find London Fog coats near me?

    Macy's is our largest retail partner and may have a large selection of London Fog products available for purchase. Please visit your local Macy's to inquire about the availability of London Fog products near you.

  • I forgot to add a promo code to my order. Can you apply?

    We cannot edit, cancel or make any adjustments to an order once it is placed.

  • I haven't received my order confirmation email yet. What should I do?

    Please contact us at (855) 701-1335 or email us at support@londonfog.com and we will gladly provide you with your order information.

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