Shipping & Returns
London Fog ships orders to addresses within the 50 United States.
London Fog cannot ship packages on days that are U.S. national holidays. The following dates are affected:
- New Year's Day, observed
- Independence Day, observed
- Labor Day
- Thanksgiving Day
- New Year's Eve
We want you to be satisfied with your online purchase. If you are not completely satisfied, you may return your purchase by following the guidelines below:
NOTE: We do not issue refunds or handle anything to do with purchases that are NOT made on our website.
LondonFog.com will accept returns of unwashed, unworn, undamaged or defective merchandise with original tags attached that are purchased on our website. We will issue a refund for all unused and undamaged full priced or sale products returned within 30 days from purchase date. We do not offer exchanges. Refunds must be accompanied by the original receipt and will be made in the form of the original payment.
- All products must be returned in its original packaging and with all accessories to ensure a full credit. Items cannot be returned after 30 days of purchase date.
- Upon the receipt of returned goods, Londonfog.com reserves the right to deny refund if the merchandise does not meet policy requirements.
- Any returns made using a Promotional Code will be fully refunded, however a new code will not be re-issued.
- Your refund will be credited back to the original form of payment used to make the purchase.
Holiday orders purchased between Thanksgiving and Christmas are eligible for returns through January 15. All returns must be postmarked by January 15th to be eligible for a refund.
To initiate a return, please contact us.
If you have questions, send an email to firstname.lastname@example.org with your order number and reason for return. Next steps will be provided by a customer service representative within 2-3 business days.
RETAIL STORE RETURNS
Merchandise purchased in a retail store must be returned to the original place of purchase to ensure that a proper credit may be received. We can only accept returns from items purchased at our online store. Online orders cannot be returned to our retail store locations.