LondonFog.com Return Policy
At LondonFog.com, we want you to be satisfied with your online purchase.
Within 14 days of purchase
LondonFog.com will accept returns of unwashed, unworn, undamaged or defective merchandise. We will issue a refund for all unused and undamaged products returned within 14 days of purchase. Refunds must be accompanied by the original receipt and will be made in the form of the original payment.
All products must be returned in its original packaging (when possible) and with all accessories to ensure a full credit. Final sale items cannot be returned.
LondonFog.com will gladly honor a one-time price adjustment on full-price merchandise within seven days of the purchase date. Items not purchased at full price are ineligible for price adjustments. Please contact LondonFog.com customer service for details. Price adjustments are only available for online merchandise.
Retail Store Returns
Merchandise purchased in a retail store must be returned to the original place of purchase to ensure that a proper credit may be received. We can only accept returns from items purchased at our online store. Online orders cannot be returned to our retail store locations.
Easy Returns by Mail
Pre-paid Shipping Label - $6.00
To initiate the return process online, please follow the simple steps below:
When you return an item to LondonFog.com using a UPS prepaid label, a flat fee of $6.00 per item returned will be deducted from your order refund for return postage and restocking.
UPS shipments take approximately 7 - 9 business days to reach our distribution center.
Self-shipping – Choose your mail carrier
Returns will not be accepted without a RMA number. To request an RMA number, please email email@example.com. If you prefer not to use our prepaid shipping label, please ship the item(s) through a traceable and insured shipping method to.
If you do not have the packing slip, please include the following information with your return:
We are not responsible for any lost packages that are not received at our warehouse.
Refunds for items returned within 30 days will be issued in the same form as the original payment. PayPal purchases will be refunded to your PayPal account.
Refunds are given for the price on the original receipt and any applicable taxes. Shipping and handling charges are not refunded. You can expect to receive credit for returned merchandise within one complete billing cycle of your credit card statement upon completion of returns processing.
Please feel free to contact us if you have any further questions or concerns at 1 (877) 588-8189 Please provide us with your order information and items that need to be returned so we can better assist you.